Our free UK delivery on orders over £25 is applicable on the cart contents value. This means the value of your order excluding VAT and Delivery must be over £25 to be eligible for this offer.
Free UK delivery is only applicable to the UK Mainland which includes England, Wales and Scotland; this excludes Highlands and Islands. To take up this offer you must select the Free Delivery option from the delivery drop down list on the checkout page. In most cases, free delivery will involve your order being sent by courier to arrive within 4-5 working days.
We are happy to despatch goods to alternative shipping addreses. However, in order to protect ourselves and all card holders from credit card fraud, we reserve the right to insist that new customers paying by credit/debit card receive their first order at the address at which their credit/debit card is registered.
Any request for goods to be left without a signature will be agreed to only at the Company's discretion and at the risk of the Customer. No claim for missing deliveries will be accepted by the Company if we have given such an instruction to the carrier on the Customer's request.
Most courier companies, including DPD class the following postcodes as Scottish Highlands:
Scottish Highlands includes postcodes: AB30-38, AB44-56, FK17-99, G83, IV1-28, IV30-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH15-26, PH30, PH31-41, PH49-50.
Therefore, if you require delivery to these locations please select your 'Country' as Scotland (Highlands).
DPD also classes the following postcodes as Scottish Islands:
Scottish Islands includes postcodes: HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3.
Therefore, if you require delivery to these locations please select your 'Country' as Scotland (Islands).
We do try our best to subsidise this cost but as they charge an increased fee to deliver to these locations, a little does have to be passed on.
Delivery charges are calculated according to the total weight (actual or volumetric, whichever is the greater) of the order and charged at cost to us. A signature will be required upon delivery. This signature will be proof that you, or the person to whom the order is addressed, have received the delivery.
Where VAT on ordered goods is applicable, it shall also be charged at the prevailing rate to the delivery and packaging costs of those goods.
The carriage options for all destinations are displayed on the shopping cart page prior to payment and without the need to register your details on the site first. All orders to mainland UK with a value of £25 or more will be delivered free of charge using a courier service (excluding Scottish Highlands and Northern Ireland as there is a surcharge payable, please contact us for details).
We deliver to the following countries and regions: